Responsible Disclosure Policy

If you believe you have found a vulnerability in Surnet’s systems, reporting it to us helps our security. We will not take legal action against researchers who follow the rules below.

Scope

  • surnet.com.tr and subdomains
  • Customer portal and API endpoints

Rules

  • Do not exfiltrate data or access or modify user data.
  • Do not run tests that disrupt service (DoS, heavy automated scanning).
  • Social engineering and physical attacks are out of scope.
  • Do not share the issue with third parties until it is fixed.

Reporting

Send your finding with reproduction steps and evidence to guvenlik@surnet.com.tr. We confirm within two business days and share a remediation plan within 30 days. Contributing researchers are listed in our hall of fame.

Suspect something? We are right here

For ransomware, account takeover or suspected data leaks call our 24/7 emergency response line.

WhatsApp +90 212 555 71 30 iletisim@surnet.com.tr